Job Role 

Ground staff at an airport play a crucial role in ensuring smooth operations and a positive passenger experience. They handle various tasks, from check-in and baggage handling to assisting passengers and coordinating aircraft services.

Responsibilities 

• Greeting passengers and assisting with check-in, boarding, and deplaning.

• Handling baggage check-in, tagging, and resolving lost or delayed luggage issues.

• Providing flight information and answering passenger queries.

• Issuing tickets, checking travel documents, and verifying visas.

• Communicating with flight crews regarding departure and arrival logistics

Requirement 

• Customer Service Skill :  Strong communication, problem-solving, and interpersonal skills.

• Multitasking skill:  Managing multiple responsibilities in a fast-paced environment.

• Language Skills: Fluency in English; additional languages are a plus.

• Teamwork & Adaptability: Ability to work well under pressure and collaborate with different departments.