A Cargo Agent is responsible for coordinating and facilitating the efficient transportation of goods via air, sea, or land. They play a key role in ensuring cargo is handled correctly, meets regulatory requirements, and reaches its destination safely and on time.

Responsibilities 

• Receive, label, and prepare cargo for shipping.

• Inspect shipments for damage and verify compliance with shipping specifications.

• Prepare and process shipping documents such as air waybills, bills of lading, and customs declarations.

• Ensure accuracy in documentation to comply with international trade regulations.

• Communicate with customers regarding shipment status, delivery timelines, and delays.

Requirement 

Customer Service Skills – Friendly and professional attitude when dealing with passengers.

Multitasking Ability – Work efficiently in a fast-paced airport environment.

Teamwork – Coordinate well with Clients and the team members 

Adaptability – Ability to work under pressure and handle diverse customer needs.

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A Food and Beverage (F&B) Helper at an airport plays a crucial role in assisting the smooth operation of restaurants, cafés, and food outlets in the terminal. This position involves customer service, food preparation, and maintaining cleanliness to ensure a high-quality dining experience for traveler’s.

Responsibilities 

Customer Service – Greet passengers, take orders, and provide assistance with menu selections.

Food Preparation – Assist in preparing meals, beverages, and snacks while following food safety guidelines.

Order Handling – Take customer orders accurately and process payments using POS systems.

Stocking & Replenishing – Ensure food, drinks, and supplies are stocked at counters and self-service areas.

Support Kitchen Staff – Help chefs and cooks with basic food preparation, like chopping vegetables or assembling simple dishes.

Requirement 

Customer Service Skills – Friendly and professional attitude when dealing with passengers.

Multitasking Ability – Work efficiently in a fast-paced airport environment.

Teamwork – Coordinate well with chefs, waitstaff, and supervisors.

Cash Handling – Experience in handling payments, operating cash registers, and processing transactions.

Adaptability – Ability to work under pressure and handle diverse customer needs.

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The Meet and Greet Supervisor oversees the daily operations of the meet and greet team at airports, where guest services are essential. This role ensures that high-quality customer service is consistently delivered, coordinating staff activities, managing schedules, and addressing customer concerns. The supervisor plays a key role in ensuring smooth arrivals, departures, and transitions for VIPs, traveler’s or guests.

Responsibilities 

• Supervise, train, and mentor meet and greet staff to deliver exceptional service.
• Schedule shifts and ensure appropriate staffing levels.
• Conduct regular team briefings and performance reviews.
• Address and resolve staff issues or conflicts promptly.
• Oversee the meet and greet process for incoming and outgoing guests, ensuring seamless service.
• Coordinate with other departments (e.g., security, transportation, concierge) to facilitate smooth guest experiences.
• Ensure compliance with company policies, safety procedures, and regulatory requirements.
• Handle VIP and special guest requests, ensuring personalized and attentive service.
• Address and resolve guest complaints or concerns efficiently and professionally.
• Continuously seek opportunities to improve guest satisfaction and service quality.

Requirement 

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and conflict-resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and strong organizational skills.

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The Food and Beverage (F&B) industry is a vital part of the hospitality sector, focusing on the preparation, presentation, and service of food and drinks to customers. It covers a broad range of establishments, from restaurants and cafes to catering services, hotels, and even airport lounges.

Responsibilities 

Greet and welcome guests with a friendly demeanor.

Take and serve orders accurately and promptly.

Address guest inquiries and resolve complaints efficiently.

Set up and clear tables, ensuring a clean dining area.

Communicate guest preferences and special requests effectively.

Requirement 

• Strong communication and interpersonal skills.

• Customer service-oriented with a friendly and helpful attitude.

• Ability to work in a fast-paced environment.

• Teamwork and flexibility in work shifts.

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A Brand Promoter at the airport is responsible for increasing brand awareness, engaging with travelers, and driving sales of a specific product or brand. They create a positive impression of the brand by interacting with potential customers, demonstrating products, and providing relevant information to encourage purchases.

Responsibilities 

Product Demonstration & Promotion – Engage with travelers to introduce and promote the brand’s products.

Customer Engagement – Approach and interact with passengers in a friendly and persuasive manner.

Brand Representation – Maintain a professional appearance and represent the brand’s values.

Sampling & Giveaways – Distribute product samples or promotional materials to increase awareness.

Merchandising & Display Setup – Ensure the brand’s promotional area is well-organized and visually appealing.

Market Research & Feedback – Gather customer feedback and provide insights to the marketing team.

Requirement 

• Excellent Communication – Ability to engage customers and explain product benefits clearly.

• Persuasive & Outgoing Personality – Confidence in approaching and interacting with a diverse group of travelers.

• Customer Service Orientation – Friendly, patient, and able to handle customer inquiries professionally.

• Multitasking & Adaptability – Capable of working in a fast-paced airport environment.

• Knowledge of the Brand/Product – Understanding the features and benefits of the brand’s offerings.

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