Job Role 

The Meet and Greet Supervisor oversees the daily operations of the meet and greet team at airports, where guest services are essential. This role ensures that high-quality customer service is consistently delivered, coordinating staff activities, managing schedules, and addressing customer concerns. The supervisor plays a key role in ensuring smooth arrivals, departures, and transitions for VIPs, traveler’s or guests.

Responsibilities 

• Supervise, train, and mentor meet and greet staff to deliver exceptional service.
• Schedule shifts and ensure appropriate staffing levels.
• Conduct regular team briefings and performance reviews.
• Address and resolve staff issues or conflicts promptly.
• Oversee the meet and greet process for incoming and outgoing guests, ensuring seamless service.
• Coordinate with other departments (e.g., security, transportation, concierge) to facilitate smooth guest experiences.
• Ensure compliance with company policies, safety procedures, and regulatory requirements.
• Handle VIP and special guest requests, ensuring personalized and attentive service.
• Address and resolve guest complaints or concerns efficiently and professionally.
• Continuously seek opportunities to improve guest satisfaction and service quality.

Requirement 

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and conflict-resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and strong organizational skills.