Overview
FORECOURT (DEPARTURE/ARRIVAL)
- Guide passengers to gates with fewer queues (equal distribution of passengers at entry gates).
- PRM is to be directed to PRM desks.
- Queue Management – Ensure tensa barriers are placed at the departure forecourt area.
- Tensa barriers are not tied to the railing.
- The front tensa barrier along with the railing is opened for trolley retrieval and closed after that.
- The front tensa barrier is kept open when there are no queues and is closed as soon as queues are building up to guide passengers in rows.
- Awareness of facilities like routes to Terminal 1 &3, Metro Station, shuttle bus services, and more.
- Airlines reservation counters and their locations to direct the passengers accordingly.
- Ensure all lifts at the forecourt are serviceable and in case of any un-serviceability should be informed TM/CSO.
- Ensure trolley availability in the designated area at trolley stacking points.
- Knowledge of airlines and their IATA codes.
- If any objects are unattended inform TM/CSO immediately.
- Pass section location.
- Contact airlines as per the telephone list.
Contact departure rover (Romeo Delta) on RT for contacting airlines if needed for any escalation
